Platinum DZ960(L/R) Steam Shower
Platinum DZ960F8(L/R) Steam Shower
|7 Year Warranty|
|Dimensions: 39" x 35" x 89" |
|220V ETL Certified|
|6KW Steam Generator |
|LCD Computer Control Panel |
|6 Acupressure Message Jets |
|Chromatherapy Lighting |
|Available as a Left or Right Hand Unit |
|Programmable Touch Screen Control Panel with Timer |
|Chrome Trim |
|FM Radio |
|Ceiling Lights |
|Removeable Wooden Stool |
|Storage Shelf |
|Aromatherapy System |
|Wooden Oak Floor |
|Ventilation Fan |
Does the unit come in one piece or in panels?
All units come in panels. The great thing about our Stand Alone Steam Showers is that they are pre-assembled with pre-drilled holes. You can move any of the units through a standard 32" doorway for easy access into remodeled homes, basements, and other unique situations.
Can I fit the parts through a standard doorway?
Yes, all units can fit through a standard 32" doorway. Even units with a whirlpool tub will fit through any space larger than 26".
What type of Electrical Connection and Breaker will I need?
One 30 AMP GFCI Breaker.
I would like to place on the second floor, will there be a weight problem?
The unit is about 500 lbs.+water and your weight, and that is definitely a case by case type question. Please consult your contractor based off of these weights we have provided.
What does the inline heat pump do?
The inline Heat Pump is attached to the water pump, and the heat pump will maintain the water temperature in the tub portion of the unit.
How many HOT/COLD Connections are required?
Regardless of the number of showerheads, all units have one hot/cold connection.
Where is the HOT/COLD Connection located?
The connection is located behind the shower hot/cold controls which differs per unit. Normally the hot/cold is about 30" from the the floor on the back of the unit. Flex hoses are included for easy hook ups no matter where your current hot/cold is located. Refer to the listing page of each steam shower for the exact location which can be seen in the diagrams towards the bottom of the page.
Where is the steam generator located?
The steam generator is located underneath the tub and on certain units, it is placed on the back of the unit. All generators are mounted to the frame or screwed to the back of the unit so that they do not take up an room beyond the dimensions of the shower. All of the steam showers will sit flush against the wall.
Do I need an access panel?
The steam showers are designed to be free standing units so that in case of an issue behind the unit, you can easily slide the unit away from the wall for access. The plumbing and the electrical connections are flexible so that you can easily make this happen. If at all possible, an access panel is a terrific option in case of any future issues.
All steam showers carry a (7) seven year structural warranty against manufacturer defects. The structural warranty protects the structure of the steam shower from peeling, fading, delaminating or cracking. Structural components include the acrylic panels, shower pan, ceiling, and glass panels. All steam shower parts carry a (1) one year guarantee against defects.
Athena Steam Showers carries most replacement parts in stock and will arrange for a spare part to be delivered to you.
The unit must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the steam shower accepts full responsibility and liability for its proper use, operation, and installation. This unit is not to be used for commercial purposes. The purchaser also agrees to hold harmless and indemnify MesaSteamShowers.com from any actions, lawsuits, judgments, or liability claims arising from the use of these products.
Athena Steam Showers is not responsible for any liability or losses accruing from plumbing or electrical installation.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
If a customer purchases any steam shower unit or bathtub that does not pass inspection, we will allow returns subject to the following conditions. You will be able to return the unit for purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 15% if the unit is in the original packaging. If the steam shower unit or bathtub was opened, or opened and assembled, a 25% restocking fee will apply.
The time frame for order is divided into two parts:
Processing & Handling
This is the time it takes for us to process your order. During this time, our team is working on order verification, quality checking, and thorough packaging before shipping out your order.
Once your order is placed, you will receive a confirmation email to confirm your order has been received on our system. Please note that our processing time may take 24-48 hours after the order is placed and payment is received.
This refers to the duration it may take for your item to be shipped from our warehouse to your final destination. Usually, orders arrive within an estimated 5-10 business days. If there are any processing or shipping delays, you will be notified at all times via email.
If you have any further questions about a product or you want to know a better estimated delivery time for a specific product, feel free to contact us at email@example.com or give us a call.
Estimated Shipping Times
Please be aware that our shipping time does not include our processing & handling time as stated above.
When will my order ship?
Please note that it takes us 1-2 business days to process your order. Once your order has been processed, it will be shipped out to you from our 1 of our warehouses in the USA and the estimated shipping time is 5-10 business days after your order is shipped. If there are any processing or shipping delays, you will be notified at all times via email.
When will I receive tracking?
Usually, it takes about 24-48 hours for your order to be processed with our team. Once your order is ready for shipment, we'll update our system with your tracking number accordingly. You will receive your tracking information from the same email you received your order confirmation, which should be the email you used to purchase your item(s).
WHY IS THERE SHIPPING FEES ASSOCIATED WITH MY ORDER?
Due to unforeseen circumstances, there may be times that the vendor of your order may incur an additional charge on your item(s) due to the specific region of where you are shipping your order to. If that, or for any other reason, such may incur, we will reach out to you to quickly alert you of the additional fees associated with your order.
The customer is responsible for any additional fees levied by the shipping carrier. These can happen when clients ask for the courier to provide additional services or ask for the delivery to be delayed. These are out of our control and are charged by the carrier.
Did you refuse your shipment? Shipments that are refused will be returned to the warehouse and will be treated as a return right away. As per our return policy, which can be found here, there will be a restocking fee applied to your order.
Where is my order shipping from?
All our orders are shipped from our warehouses across the USA. Currently, Urban N' More has 3 warehouse locations (NY, TX) used to store inventory and we also work with other brand manufacturers throughout the country to ensure operation-efficient shipping times.
Most of our orders will be shipped via USPS, UPS or Fedex (domestic) and DHL or EMS (international). For larger orders, we may use a custom freight carrier or LTL Freight Shipping. Customer will be notified at all times with shipping updates and and can contact us for more information at any time.
Are you an authorized dealer?
Yes, we currently work with manufacturer brands across the United States to ensure a proper operations chain between our products to you. If you are a manufacturer and would like to partner up with us, please email us at firstname.lastname@example.org. If you are interested in seeing the brands we work with, please go to our menu tab and go under "authorized dealers".
My order hasn't arrived yet. How can I check the status of my order?
Please allow 5-10 business days for your order to arrive to you after we have shipped your order. Go to our "Track Your Order" Page and input your information to see the status of your order. Please note that tracking information may take 1 business day to update in our system. If you still are unable to find the location or status of your order, feel free to contact us at email@example.com and we'll help you locate your order as soon as we can.
My package says "delivered" but I did not receive it?
Please ask your neighbors and anyone around you to see if anyone may have received the package for you. For large or more expensive orders, we will require signature upon receiving package and will be in communication at all times. In addition, please go to your local post office (USPS, UPS, FedEX), depending on the postal carrier of your tracking number, and see if they have any information in regards to the order.
If you are still unable to locate the whereabouts of your package, please contact us at immediately at firstname.lastname@example.org. We will verify and investigate your situation and if your package is lost, we will send you a replacement package within 1-2 business days, free of charge.
I gave you an incorrect address. Can I change my address?
Yes. If you misspelled or gave us an incorrect address, you can email us within 24 hours to give us the right address so we can process it correctly. Please note we can not guarantee that we can change the address of your order after this 24 hour period as it may be processed and ready for shipment. Please contact us as soon as you can if you need an address changed.
LTL Freight Shipments
All appliance orders are shipped via Freight / LTL. To arrange shipments with Freight or LTL, the shipping carrier will schedule a call for delivery. During time of delivery, a person, 18 years or older, must be present to sign and accept the shipment of the order.
Shipping includes one delivery attempt: If the first delivery attempt is not accepted and requires a second delivery attempt, the customer is subject to a an additional delivery fee that is set by the shipping carrier.
If you want to change your shipping address - once an order has been shipped, the address can not be changed. In some cases we can reroute the address but there may be an additional fee that is charged by Urban N' More. That fee is out of our control and ultimately determined by the shipping carrier. The average fee can estimate from $100-500+ depending on the carrier.
The carrier will provide options to deliver your freight order. If you are unable to accept the delivery, the carrier will return the item back to the sender of the shipment or will begin to charge a storage fee.
If the package is refused and returned to the sender, it will be treated as a return and a restocking fee will apply, as per our return policy.
What happens if my package arrives damaged?
If your item arrives damage, we are happy to help provide support. Please contact us right away at the point of delivery with your order number and photos of the damage to email@example.com within 48 hours of receiving your order. After 48 hours, damage replacements may be denied.
Once confirmed, we will send you a return label for the damage item and once the return is picked up, we will send a replacement order to you right away.
If an appliance is installed and incurred damage, we can not replace or repair those damages.
Before you confirm delivery, please individually inspect to verify that the item is in proper condition. We individually inspect to verify that our packages leave the facility in brand-new condition.
Even if the package appears slightly damaged, please write "Package Damaged" and let us know right away. If the package looks significantly damaged, you may refuse the delivery.
Once return shipment has been validated, we will send you one right away.
If you have already opened the package and discover missing or damaged components, kindly get in touch with us right away. We will send you replacement components at no additional cost. We have just 48 hours to submit a freight claim
Any parts you might be missing will be shipped to you at no cost to you.
Still Have A Question?
If for any reason you still have any additional questions that we did not answer, you can contact us or email us at firstname.lastname@example.org or call us at (800) 930-9280.