Shipping Policy

Order Confirmation

After you place an order through https://urbanandmore.com/, you will receive an order confirmation email. This confirms that we have received your order in our system and may have pre-authorized or processed your payment for the purchase.

Once your order is received, we will begin the fulfillment process.

For questions about your order, please contact:

Order Support: orders@urbanandmore.com
Customer Support: support@urbanandmore.com
Phone: (323) 448-2549
Business Hours: 9:00 AM – 5:00 PM PST

Order Processing

All orders are typically processed within 3 to 5 business days, subject to product availability, customization requirements, supplier processing times, payment verification, and other factors.

Orders are not processed or shipped on weekends or holidays unless otherwise stated.

Order Shipment

Shipping transit times typically range from 7 to 14 business days after your order has been processed, though delivery times may vary depending on the product, carrier, delivery location, weather conditions, shipping instructions, freight scheduling, or other circumstances beyond our control.

Shipping timelines are estimates only and are not guaranteed unless expressly stated in writing.

Shipping Locations

At this time, Urban & More only ships within the United States.

We do not currently ship outside the USA.

Shipping Options

Shipping options may vary depending on the product, delivery location, supplier, and carrier availability.

Curbside Delivery

Our standard shipping option may include curbside delivery, depending on the item ordered.

Curbside delivery generally means the item will be delivered to the curb, driveway, or nearest accessible point at the delivery address. The carrier is not responsible for bringing the item inside your home, garage, apartment, or business unless an upgraded delivery service has been arranged.

Estimated delivery times for curbside delivery may vary, but are commonly within 5 to 7 business days after shipment, depending on the product and carrier.

Threshold Shipping

Threshold shipping may be available for certain products.

This service generally includes delivery of the item to your porch, entryway, garage, sheltered area, or another accessible threshold location. Availability and pricing may vary by product and location.

Please contact us before ordering if you would like to confirm whether threshold shipping is available for a specific item.

White Glove Delivery

White glove delivery may be available for select products.

This service may include delivery into your room of choice, minor assembly, and removal of boxes and packaging from your home.

White glove delivery availability, services included, and pricing may vary by product, location, carrier, and supplier. Please contact us before placing your order if you are interested in white glove delivery.

Delivery Appointments

For large, heavy, or freight items, the carrier may contact you to schedule a delivery appointment. It is your responsibility to respond to the carrier and be available during the scheduled delivery window.

Missed delivery appointments, failed delivery attempts, incorrect addresses, inaccessible delivery locations, or customer-caused delays may result in additional fees, including storage, re-delivery, re-consignment, or return shipping fees.

Delivery Inspection

Please inspect your order carefully at the time of delivery.

If there is visible damage to the packaging or product, you should note the damage with the carrier when signing for delivery, when applicable, and take clear photos of the item and packaging.

Any damage must be reported to support@urbanandmore.com within 24 hours of delivery. Please include your order number, product details, photos of the damage, photos of the packaging, and a brief description of the issue.

Failure to report damage within 24 hours may affect our ability to file a claim with the carrier or supplier.

Shipping Delays

While we do our best to ship orders as quickly as possible, delays may occur due to circumstances outside of our control, including:

Carrier delays.

Weather conditions.

Supply chain delays.

Product availability.

Custom or made-to-order production times.

Incorrect or incomplete shipping information.

Freight scheduling delays.

Holidays or high-volume periods.

Urban & More is not responsible for delays caused by carriers, suppliers, weather, incorrect customer information, or other events beyond our control.

Incorrect Shipping Information

You are responsible for providing accurate and complete shipping information at checkout.

If an order is delayed, returned, re-routed, or re-consigned due to incorrect or incomplete shipping information provided by you, you may be responsible for any additional fees, including return shipping, re-shipping, re-consignment, storage, or address correction fees.

Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us immediately at orders@urbanandmore.com.

We cannot guarantee that address changes can be made once an order has entered processing, shipped, or left the warehouse.

Lost or Missing Shipments

If your tracking information shows that your order was delivered but you have not received it, please contact us at support@urbanandmore.com as soon as possible.

We may assist with contacting the carrier or reviewing delivery details, but Urban & More is not responsible for lost or stolen packages after confirmed delivery unless required by applicable law.

Contact Information

For questions about shipping, delivery options, tracking, or order status, please contact us:

Company Name: Urban & More
Website: https://urbanandmore.com/
Order Support: orders@urbanandmore.com
Customer Support: support@urbanandmore.com
Phone: (323) 448-2549
Business Hours: 9:00 AM – 5:00 PM PST

Agreement

By placing an order on https://urbanandmore.com/, you acknowledge that you have read, understood, and agree to this Shipping Policy.

If you do not agree with this policy, please do not make a purchase through the Website.